Vacancy: Senior Account Executive

About Us

We’re an award-winning, integrated brand communications agency.

Privately owned, proudly independent.

We work with clients we believe in, to help them grow and connect with their audiences. We work with a range of brands across multiple territories from complex multinational pharmaceutical and biotechnology companies with multiple products and services through to consumer health, well being and food brands supporting them across branding and integrated communications. 

We work in an open plan and vibrant office in central Bath, where knowledge is shared and successes celebrated. 

Our team is important to us, we invest in skills development and training and have been recognised as a positive employer on the West of England Combined Authority Good Employment Charter. We are an inclusive organisation and are Disability Confident Certified.  

We have a beautiful office kitted out with the latest tech, and great break out spaces to hang out with colleagues. We invite people to work from home 2 days a week if they wish and also come into the office each week to collaborate with the wider teams in creative, social, client services, media and brand strategy.

We are proud of some of our recent awards:

Number 1 Brand Strategy Agency Winner 2020
(under 40 staff) by The Drum Recommends. 

Number 1 Advertising Agency Winner 2019
(under 40 staff) by The Drum Recommends.

Ranked Independent Agency of the Year in 2015, 16, 17 by the Drum.

D&AD Pencil Winner 2016 – the global mark of true creative excellence.

And we are investing in People and Planet too. We are certified with B Corp accreditation and are a Carbon Zero as a business. AUK gives a minimum of 1% of all profits to social and environmental causes as well as offering 1 week of pro bono work per annum to charity causes. This year we are supporting Prevention Against Breast Cancer.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Job Description

As a Senior Account Executive, you hold an important position within the Client Services team. You will be reporting directly to a senior manager leading the client business and account group you will be supporting. Your primary role is to support your client and senior teams, both technically and administratively.

Working with the support of Client Services senior management, you will play a supportive role in the management of both offline and digital projects across our client portfolio. You will take responsibility for running smaller clients as well as supporting Account Managers on our larger client relationships. You will support the team in the day to day running of on-going campaigns and ad-hoc projects, assist with briefing the creative, digital, social and brand strategy teams and be confident communicating to clients, running client meetings when necessary. 

Business-As-Usual Responsibilities

Day-to-day you will be required to help support the senior account management team in the following ways that include, but are not limited to:

●  Be responsible for running a project through to completion from brief writing, briefing internal teams, and continually communicating with clients to ensure the job is completed on time and on budget. 

●  Be confident setting timelines for projects and ensure we remain on track financially and in a timely manner.

●  Understand how to write briefs appropriately – digital, social, creative, and brand with input from your senior management where needed. 

●  Be confident dealing with client queries both face to face and via email. 

●  Respond to client emails and telephone requests, seeking input from the senior team as needed.

●  Open and close jobs on Workflowmax as needed and keep information up-to-date

●  Raise estimates and have these approved by senior management before issuing to clients.

●  Take responsibility for the raising of purchase orders for all approved spend and issuing these to suppliers as needed.

●  Review jobs on Workflowmax on a weekly basis to ensure that timesheets are up-to-date.

●  Monitor the financial status of projects on a weekly basis to ensure estimate v actual as are expected.

●  Update status and budget reports for each Monday morning meeting and prepare to share and report on any issues relating to the above.

●  Support new business pitches as needed and directed by the new business team. (via your line manager)

●  In addition to playing a key role in the smooth running of the account group, you will also have specific responsibilities for projects and in supporting the senior team with their workload. These include, but are not exclusive to:

●  Compile background information on competitors or market insights as requested.

●  Understand and ensure the agency project management process is adhered to at all times.

●  Ensure all work is approved and signed-off by the relevant internal teams before being shared with the client.

●  Draft contact reports of actions from client meetings for senior management approval and issuing within 48 hours.

●  Follow up agreed actions and work with the senior team to chase any outstanding requests.

Agency Services

●  Team following: Be a positive, proactive and energised member of the team that others trust, follow and want to work with. 

●  Internal communication: Develop good working relationships with other departments within the agency.  

●  Account administration and information management: Ensure systems for client and agency information are managed appropriately, reports kept up-to-date and files and folders used effectively. 

●  Agency profile: Assist in the development and management of AUK’s profile in the wider marketing and communications industry, through relevant social channels. 

Experience

●  You will need a degree within a marketing or business related subject

●  1.5 years’ minimum working within an integrated marketing agency.

Benefits Package

●  23 days holiday plus bank holidays

●  AXA PPP health care scheme

●  Employee contributory pension scheme with Royal London

●  £250 per year personal training budget

●  2 days working from home per week if desired

●  Bike to work scheme

●  Staff annual bonus scheme 

We are committed to supporting our employees’ social wellbeing and have many learning programmes around diversity, mental and physical health and women’s health in the workplace.  We have a fun, supportive and collaborative team who enjoy socialising with each other including various AUK events and outings.